Your satisfaction is our top priority. We strive to provide high-quality DIY embroidery kits, including best embroidery kits, embroidery kits for adults, beginner embroidery kits, and unique embroidery kits. If you are not completely satisfied with your purchase, our Return and Refund Policy ensures a smooth and transparent process.
Eligibility for Returns
To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
- Returns must be initiated within 30 days of delivery.
- Personalized or custom-made embroidery kits are non-returnable, unless there is a defect or shipping error.
- Please note that because all kits are DIY projects, kits that have been partially completed or used are not eligible for return.
How to Initiate a Return
Contact our customer support team at support@theembroiderykits.com or call 830-436-1796 to request a return.
- Provide your order number, the items you wish to return, and the reason for the return.
- Our team will guide you through the return process, including providing a return shipping address.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Process
- Approved refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
- Shipping costs are non-refundable, except in cases where we shipped the wrong item or the product was defective.
- If you received a replacement item as part of the return, any additional charges may be refunded or adjusted accordingly.
Exchanges
If you received a defective or damaged DIY embroidery kit, you may request an exchange for the same item:
- Contact us immediately with your order number and a description of the defect or damage.
- Provide photos of the issue to help us process your request quickly.
- Once approved, we will ship a replacement kit at no additional cost.
- Exchanges are processed promptly to minimize any delay in your crafting experience.
Damaged or Incorrect Orders
We take great care to ensure your embroidery kits arrive in perfect condition. However, if your order arrives damaged or incorrect:
- Contact us within 48 hours of receiving the package.
- Include your order number and photos of the damaged or incorrect items.
- Our team will resolve the issue by sending a replacement or issuing a full refund.
- This policy applies to all best embroidery kits, embroidery kits for adults, beginner embroidery kits, and unique embroidery kits purchased from our store.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method for returns. We are not responsible for items lost during return shipping.
Non-Returnable Items
- Partially used or completed DIY embroidery kits.
- Personalized or custom embroidery kits unless they are defective or shipped incorrectly.
- Gift cards or downloadable products.
Contact us
If you have any questions about returns, refunds, or exchanges, our customer support team is here to help:
- Email: support@theembroiderykits.com
- Phone: 830-436-1796
- Address: 4662 Farland Avenue, Fredericksburg, TX 78624
We are committed to ensuring a positive experience for every customer, making it easy to return or exchange your DIY embroidery kits, so you can enjoy your creative projects with confidence.
We aim to make your stitching experience seamless, enjoyable, and risk-free by providing a clear and reliable Return and Refund Policy.