We are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy explains our shipping procedures, estimated delivery times, costs, and tracking information, ensuring you have a smooth shopping experience with us.
Processing Time
All orders are processed and prepared for shipment within 1 business day when placed before 2:30 PM CST. Orders placed after this time will be processed the next business day. Each embroidery kit, whether a best embroidery kit, embroidery kit for adults, beginner embroidery kit, or unique embroidery kit, is carefully packed to ensure it arrives in perfect condition.
Shipping Methods & Delivery Times
We offer reliable shipping options to ensure your embroidery kits arrive safely:
Domestic Shipping (USA)
Standard Shipping: 3-7 business days
Expedited Shipping: 1-3 business days
International Shipping
Standard International: 7-14 business days (varies by country)
Expedited International: 5-10 business days
Please note that delivery times may vary due to customs processing, holidays, or unforeseen circumstances.
Shipping Costs
Free Worldwide Shipping on all orders over $50.
For orders below $50, shipping fees are calculated at checkout based on location and shipping method.
International shipping rates may vary depending on destination and package weight.
We ensure that shipping costs are transparent and competitive, so you can enjoy your DIY embroidery kits without unexpected fees.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real-time.
Track Your Order: You can also visit the Track Your Order page on our website and enter your order number and email address to get the latest updates.
If you experience any issues with tracking, our customer support team is happy to assist.
Packaging and Safety
Every embroidery kit is packaged with care to prevent damage during transit:
- Kits are packed in sturdy, protective packaging.
- Fragile items, such as hoops or embellishments, are cushioned to prevent breakage.
- Orders are carefully labeled to ensure accurate delivery.
We take pride in ensuring your beginner embroidery kits, adult embroidery kits, or unique embroidery kits arrive ready for your creative project.
International Shipping and Customs
For international orders, please be aware:
- Delivery times may vary depending on local customs regulations.
- Customers are responsible for any customs duties, taxes, or import fees charged by their country.
- We advise checking with your local customs office for any potential charges before placing an order.
Shipping Restrictions
Currently, we ship to most countries worldwide. However, certain regions may have restrictions or higher shipping costs. If your location is affected, you will be notified at checkout.
Lost or Damaged Orders
While we take every precaution, if your order is lost or arrives damaged, please contact us immediately at support@theembroiderykits.com
or call 830-436-1796.
Include your order number and a description of the issue.
We will work quickly to resolve the situation, either by reshipping your order or issuing a replacement.
Your satisfaction is our priority, and we aim to ensure every kit reaches you in perfect condition.
Contact Us for Shipping Inquiries
If you have questions about shipping times, costs, or tracking your order, our team is here to help:
Email: support@theembroiderykits.com
Phone: 830-436-1796
Address: 4662 Farland Avenue, Fredericksburg, TX 78624
We make sure your stitching projects start on the right note by delivering your kits safely and efficiently.